General conditions and website use
These general conditions of use (together with the documents referred to in it) are the terms on which you may access and use our website www.hopon.no (our, or this “website”). Please read these general conditions of use carefully before using our website.
By using our website, you confirm that you accept these general conditions of use and that you agree to comply with them. If you do not agree to these general conditions of use, you must not use our website.
Our Privacy Policy, sets out the terms on which we process your personal data and our use of cookies. By using our website, you accept the terms and conditions of our Privacy Policy and consent to our use of your personal data as described.
Our Terms and Conditions of Sale set out the terms on which we provide services through the website.
About us
www.hopon.no is a website operated by Hop On AS and named hopon, we, us, our. We are registered as: Hop On AS
Akershusstranda 15
0150 Oslo NORWAY.
Our business registry and VAT number is: 923 364 242
Accessing our website
Our website is made available free of charge for your non-commercial use.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis and we may suspend, withdraw, discontinue, or change all or any part of our website without notice or liability. We will not be liable to you if for any reasons our website is unavailable at any time or for any period.
The responsibility grants for all persons who access our website through your internet connection are aware of these general conditions of use and other applicable terms and conditions.
To purchase the services using the payment method displayed on the website, you must be at least 18 years of age. By using the website, you confirm that you possess the legal authority to enter the conditions of use for the website, including instructing Hop On to collect any payments from a credit or debit card, and to use the website in accordance with all terms and conditions.
We reserve the right to modify the site at any time for the presentation, configuration, as well as the contents and conditions required to use it.
Passwords and logins
Certain parts / sites of the website may be protected by passwords or require a login. You are solely responsible for all activities occurring in connection with or originating from such password or PIN. You should take steps to protect the confidentiality of such password or PIN and notify Hop On immediately if you become aware of any disclosure, loss, theft, or unauthorised use.
Availability of Site
We reserve the right at any time to modify or discontinue, temporarily or permanently, the website or any products or services offered on the website without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension, discontinuance or unavailability of the website, or any services offered on the website.
No reliance on information
The content on our website is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our website. Although we take reasonable steps to ensure the accuracy of the information accessed via and appearing on our website, we cannot guarantee or give any warranty, whether express or implied, as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for any content provided by third parties and are only providing access to such content to you. Any reliance on such information will be at your own risk.
User responsibilities
By using the website, you:
– agree not to use it in a way that is illegal to any applicable law or to these general conditions.
– acknowledge and accept that access to and use of the website and its contents take place freely and consciously, under your sole responsibility
– undertake to make appropriate and lawful use of the website and its contents and applications, in accordance with applicable legislation, these general conditions, morality, generally accepted good customs and public order
– agree to refrain from using the website and its contents for illegal purposes or effects, or in a manner that is contrary to these general conditions, harmful to the rights and interests of third parties, or that may in any way may harm, disable, overload or deteriorate the website services or contents or prevent the normal use or enjoyment thereof by other users
– and acknowledge that access to the website is free of charge, except for any services or applications that you may have elected to purchase through it.
Hop On responsibilities
Third Party links and resources in our website
Our website may contain links to other sites, including our social media buttons. We try to link only to sites that share our high standards, neither we nor our affiliates are responsible for the content. The security or privacy practices employed by other sites and a link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy and practices. Please check these policies before you submit any personal data to external websites beyond our control.
Viruses and harmful acts
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection and software to prevent any attacks of any kind in that way.
You must not misuse our website by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. The same count for an attempt to gain unauthorised access to our website, the server on which our website is served, or any server, computer or database connected to our website.
You must not attack our website via a denial-of-service or a distributed denial-of service. By breaching any of this provision, you may commit a criminal offence and we will report any such breach to the relevant law enforcement authorities. We will cooperate with any legal authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will be closed immediately.
Limitation of our liability
This website and its content are provided “as is” and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms, whether express or implied, which may apply to our website or any content on it.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website. We will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill, or reputation, or any indirect or consequential loss or damage.
Intellectual property
You acknowledge and accept that: – the website and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (“our content”) are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us – any reproduction or presentation of the content of the website or one of its elements for a commercial purpose, or for a use beyond those permitted under these general conditions, is prohibited.
Failure to comply with the provisions of these general conditions will give Hop On or its co-operators, the right to take legal action.
Using our website’s images and contents
The Internet is a media to share information. Anyone accessing this website is entitled to view any part of it. However, our content must not be used or reproduced, in whole or part, for any purpose, including for private non-commercial purposes, nor transmitted or registered by any information retrieval system, including on or in connection with another website or publication or for commercial gain, without first obtaining a licence to do so from us. Any exploitation of this website, including all types of reproduction, distribution, assignment to third parties, prior communication, and transformation by means of any medium is not permitted without the express prior authorisation of Hop On.
Linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it and provided that the website in which you are linking, must comply in all respects with our acceptable use of standards. You must also not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our website in any website that is not owned by you, and our website must not be displayed on any other website, nor may you create a link to any part of our website other than the home page.
We reserve the right to withdraw linking permission to all users on an individual basis without notice. If you wish to make any use of content on our website, please email marketing@hopon.no
Your responsibilities
You undertake to refrain from:
- sending any other unsolicited messages or link to any other users of the website without their prior consent.
- sending chains of unsolicited electronic messages to users of the website.
- sending advertising of any kind and communications for sale or other commercial purposes to any other users of the website without their prior request and obtaining consent from Hop On.
- using distribution lists that can be accessed through the website for carrying out the activities indicated in items 1 to 3 and item 5.
- making available to third parties, for any purpose, any data collected from distribution lists.
- obtaining, or attempting to obtain, information and any kind of material accessible through the website through unauthorized means.
- using the contents of the website for purposes other than those intended, including reproducing, modifying, or transforming them in an unauthorised manner.
- displaying a page from the website in a window that does not belong to the website by means of “framing” without Hop On’s express prior consent in writing.
- “in line linking” to a page on the website without Hop On express prior consent in writing.
- extracting any elements from the website without Hop On’s express prior consent in writing.
Any rights not expressly granted from Hop On in these general conditions are reserved to Hop On, or if applicable, to third parties clearly shown on the site(s).
Cookies and unsolicited messages
The website uses its own- and third-party cookies for its operation, to keep the session and to personalise the user experience, as well as to obtain anonymous statistics about use of the website. For more information on the cookies, please check our Privacy Policy
If you wish to inform Hop On that you have received an unsolicited message from another website user, or for any comments or questions about your privacy, please send an e-mail to marketing@hopon.no. For more information on your privacy, please consult our Privacy Policy.
Applicable law
These general conditions of use, our Privacy Policy and your use of this website and any dispute arising out of or in relation to it, are governed by Norwegian law and you agree that the courts of Norway will have exclusive jurisdiction to hear any such disputes.
If any provision of these terms is or becomes invalid or unenforceable, then the remaining provisions will not be affected. No waiver by us of any breach of these terms shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
Changes to these general conditions
We may amend these general conditions of use at any time by posting the amended terms on this website. All amended conditions will automatically take effect immediately on posting. Please check these general conditions of use periodically to inform yourself of any changes that are binding for you.
Terms and conditions of sale
These terms and conditions of sale (together with the documents referred to in it) are the terms on which you (you or your) may purchase tickets from Hop On AS (Hop On, we, us, our) through the www.hopon.no website (website).
By purchasing tickets through the website and clicking the box to say you accept these terms, you confirm that you accept these terms and conditions of sale, and you agree to comply with them. If you do not agree to these terms and conditions of sale, you may not purchase tickets from us through the website.
Our Privacy Policy, sets out the terms on which we process your personal data and use of cookies. By using our website, you accept the terms and conditions of our Privacy Policy and consent to our use of your personal data as described. By using our website, you indicate that you accept these general conditions of use.
Ticket sales
All sales are final: tickets cannot be exchanged or money refunded by Hop On, unless we do not perform our obligations under these terms with reasonable care and skill or the services do not correspond with the information we have given you about it. Then you have the statutory right to an exchange or a refund.
To verify genuine e-vouchers, the e-mail information needs to show the time and date of delivery when presented. We reserve the right to refuse vouchers that do not show this information.
When You submit an order on the website, you make an offer to enter into an agreement with us to purchase a ticket to travel. We may accept your offer by emailing you a confirmation that your offer has been accepted. When we confirm your order, you enter into a binding agreement with us.
We will fulfil our agreement with you when we send you your voucher for the relevant activity, or a link to download your voucher or ticket.
Online tickets are booked on the understanding that the ticket confirmation we send you is a pre-paid voucher or ticket, which must be redeemed to be valid to travel on arrival at any of the operated named destinations. All e-mail tickets must be possible to be shown in printing or electronically, digitally upon arrival to destination of use.
The ticket to travel is valid for use on Hop On tours and is valid for the booked date or dates.
Please check and confirm the date or dates of travel with us when booking the ticket.
The ticket to travel must be made available for inspection by the driver, representative or any official of or at Hop On on demand.
Family tickets are not issued as individual tickets and therefore groups must stay together at all times with the purchase of a Family Ticket.
Retaining your ticket will entitle you to 10% off at your next Hop On tour ticket.
The 10% discount must be used within 12 months of the date on which the first ticket was purchased.
The 10% loyalty discount given for presenting your tour ticket from a previous Hop On tour from a different destination can only be applied once for each subsequent full priced ticket purchased.
A child is defined as set out in the ticket class at time of purchase. All children must be accompanied by an adult.
Prices shown on the website are inclusive all taxes, custom duties, and fees.
The prices remain valid as advertised from time to time, and may be subject to change without notification.
The prices shown on the website do not include any delivery costs, since none such costs will be applied.
The prices fixed for the services will be stated to two decimal places. If a discount, currency adjustment or other price amendment results in a price of three or more decimal places, the price will be rounded up to the next price with two decimals.
Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation.
If you lose your ticket, you are obliged to buy a new ticket if you want to ride with us. Showing the head phones is not enough evidence to prove that you have earlier bought a ticket.
Refunds and complaints
All tickets are non-refundable.
Anyone who wants to complain about sales through hopon.no and through our ticket sellers and agents, must fill out the complaint form available on Hop On AS’s website. Before you can submit a claim for a complaint, you must carefully read the terms and conditions in order to be able to claim the money back for a sale that has been completed.
The form can be found here: Claim your refund
When can you claim a complaint
There is no cooling-off period on the ticket purchase in any of Hop Ons’ sales channels.
All claims must be submitted within 24 hours after you have purchased your ticket.
Here are some examples that do not provide grounds for reimbursement:
- The ship has been cancelled, and the ship does not go to the destination for which the ticket is intended
- You get sick and cannot use the ticket.
- You buy a ticket for the wrong company
- There are traffic accidents or other external circumstances beyond Hop On’s control that mean that the bus does not arrive on time
- You have bought the wrong ticket category
- You have bought a ticket for the wrong date or destination
- All forms of force majure
- There are changes/cancellations to the route offer announced on Hop On’s website.
- If you don´t find the bus
- If you have bought the ticket in the wrong name
- Foggy windows due to weather conditions.
When submitting a claim, the ticket must be attached to the application form.
Hop On’s liability
Hop On is under a legal duty to supply you with the agreed services with reasonable skill and care. In the event of any failure, alteration, suspension, cancellation or termination of any or all services that is not your fault, we will do our best to provide you with replacement services, or a refund if this is not possible.
Liability for service levels
Hop On is not liable if and insofar as the customer is able to claim for damages under an insurance policy, such as travel and/or holiday cancellation insurance. Hop On shall not be liable for any loss, damage, inconvenience or delay caused to you in relation to these terms, except where such loss or damage results from our failure to provide the services under these terms with reasonable skill and care or where the services do not conform to our description of them. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence.
Credit Card payments
All payment transactions are handled by Hop On. Your credit/debit card and related personal details are collected by Hop On only to process your order. Payment will be taken upon our confirmation of your order.
You agree that you are responsible for all charges incurred by your use of the site, including all bookings. You expressly authorise Hop On to charge the credit card provided by you or listed on your account for any outstanding fees or costs due to Hop On. If the credit/debit card holder for bookings is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true.
Modifications to the content and product offerings on the website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the website or the content or the services available through the website without prior notice, without any liability to you. However, any such amendment or withdrawal will not affect orders already placed and we will honour any existing bookings or provide a refund in the event of unavoidable cancellations.
Changes to these terms
Hop On reserves the right to modify these terms and conditions at any time at its sole discretion by posting a change notice to this page.
Applicable law and disputes
These terms are governed by and construed in accordance with Norwegian law, although regardless of the governing law of this agreement, you will always be entitled to any mandatory legal protections that apply in the country in which you are a resident. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Norwegian courts. However, if you are a consumer (i.e. an individual acting in a non-business capacity), you may alternatively bring a claim to enforce your consumer protection rights in connection with these terms in the courts of the country in which you reside.
Contacting us
If you have any questions about these general conditions of use, please contact us by clicking here, or alternatively at:
Hop On AS
Akershusstranda 15
0150 Oslo
NORWAY