Terms and Conditions



Hop On AS – General Conditions and Terms

1. About Us

www.hopon.no is operated by Hop On AS (“Hop On”, “we”, “us”, “our”).
Address: Akershusstranda 15, 0150 Oslo, NORWAY
Organization & VAT number: 934 023 609

We provide tourist bus services. By using this website or purchasing tickets, you accept these terms.


2. General Conditions and Website Use
  • The website is free for personal, non-commercial use.
  • Access may be temporarily unavailable; we may modify, suspend, or remove content at any time.
  • You must be 18 or older to make purchases and use payment methods.

2.1 User Responsibilities

  • Use the website lawfully and responsibly.
  • Do not interfere with the website or its users.
  • Respect intellectual property rights.

2.2 Hop On Responsibilities

  • We aim for accurate information but cannot guarantee it is complete or error-free.
  • External links are for convenience; we are not responsible for other sites’ content or privacy practices.
3.Passwords and Logins
  • You are responsible for the confidentiality and use of your login credentials.
  • Notify us immediately if you suspect unauthorized use.
4. Availability of Site
  • We may modify, suspend, or remove content, products, or services at any time without liability.
5. No Reliance on Information
  • Website content is for general information.
  • Obtain professional advice before acting on information that affects you.
  • We are not liable for third-party content or reliance on it.
  • Links to other websites do not imply endorsement.
  • Users are subject to those sites’ terms and privacy policies.
7. Ticket sales
  • All ticket sales are final and non-refundable.
  • Refunds or exchanges are only granted if Hop On fails to deliver services with reasonable care and skill or if the service does not match the information provided. 
  • A binding agreement is formed when Hop On confirms your order by email.
  • Hop On fulfills the agreement when the ticket or voucher is sent or made available for download.

7.1. Tickets and validity
  • Tickets are valid only for the booked date(s), route and destination.
  • E-tickets must be presented upon request, either printed or digitally.
  • The confirmation email must show the date and time of delivery.
  • Tickets must be shown on request to drivers, staff or authorized representatives.
  • Lost tickets must be replaced by purchasing a new ticket.

7.2. Family tickets and children
  • Family tickets are issued as a single ticket and must be used together.
  • All children must be accompanied by an adult.
  • A child is defined according to the ticket category at the time.

7.3. Prices
  • All prices include applicable taxes, duties and fees.
  • No delivery fees apply.
  • Prices may change without prior notice.

7.4. Refunds and complaints
  • All tickets are non-refundable.
  • There is no cooling-of period on ticket purchases.
  • Complaints must be submitted using the complaint form on Hop On’s website.
  • Claims must be submitted withing 24 hours of ticket purchase.
  • The ticket must be attached when submitting a complaint.

7.5. When can you claim a complaint?
  • The following are examples of what does not provide grounds for reimbursement:
    • The ship is cancelled or does not go to the intended destination.
    • Illness preventing use of the ticket.
    • Purchase a ticket for the wrong company.
    • Traffic accidents or external circumstances beyond Hop On’s control.
    • Wrong ticket category, date, destination or game.
    • Any form of force majeure.
    • Route changes announced on Hop On’s website.
    • Failure to locate the bus.
    • Reduced visibility due to weather conditions.
7.6. Hop On’s liability
  • Hop On will provide services with reasonable skill.
  • If services fail due to Hop On’s fault, a replacement or refund will be offered where possible.
  • Hop On is not liable for indirect losses such as delays, inconvenience, or missed connections.
  • Nothing limits liability for death or personal injury caused by negligence.

8. Credit Card Payments
  • Payments are processed securely by Hop On.
  • You must have authority to use the payment method provided.
  • Payment is taken when your order is confirmed.

9. Intellectual Property
  • All website content is protected by copyright, trademarks, and other rights.
  • Commercial use without permission is prohibited.
  • Linking to the homepage is allowed if done legally and respectfully.

10. Using Our Website’s Images and Content
  • Content cannot be copied, reproduced, or transmitted without prior permission from Hop On., vervielfältigt oder weitergegeben werden.
11. Cookies and Unsolicited Messages
  • We use cookies for website functionality, personalization, and analytics.
  • Personal data is handled according to our Privacy Policy (required by GDPR).
  • Users may report unsolicited messages to customerservice@hopon.no  

12. Applicable Law
  • Norwegian law governs these terms and any disputes.
  • Norwegian courts have jurisdiction, except consumers may enforce their rights in their home country.
  • Invalid or unenforceable terms do not affect other terms.

13. Changes to These Terms
  • We may update these terms at any time.
  • Updates take effect immediately upon posting.

14. Contacting Us


Hop On AS
Akershusstranda 15, 0150 Oslo, NORWAY
Email: customerservice@hopon.no

CONDITIONS OF CARRIAGE – TRANSPORT TERMS HOP ON AS

Hop On AS follows national transport conditions set by the Norwegian Ministry of Transport and Communications.

Chapter I Travelers

§ 1 Who the terms and conditions apply to

The terms and conditions apply to travel with Hop On AS’s buses and constitute the contractual terms between the traveller and the bus company.

§ 2 Boarding and disembarking

Boarding and disembarking must take place at the company’s designated stops along the route. Boarding and disembarking outside of fixed stops is not permitted for reasons of safety and traffic flow.

§ 3 Fares – refunds and validity of the ticket

  • Tickets entitle you to unlimited boarding and disembarking within the period for which the ticket is valid (e.g. 24 or 48 hours).
  • Terms and conditions for refunds of unused tickets follow the company’s own terms and conditions of sale. The ticket is non-refundable after activation.
  • Information about prices, validity period and where to contact customer service is available digitally and in the company’s brochure material at points of sale and on board the buses.

§ 4 Ticket and inspection

  • The ticket (digital or physical) must be presented and scannable upon boarding or at the request of the driver/inspector/seller.
  • The traveller must check that the ticket is correct when purchasing.
  • Passengers who cannot present a valid or active ticket at the inspection must buy a new valid ticket immediately or leave the bus. Attempts to misuse tickets or time passes will result in confiscation.

§ 5 Conduct and safety on board

  • Travelers must be considerate of other passengers and follow common safety rules.
  • Where seat belts are installed, they must be used while driving.
  • It is not permitted to stand upright in the bus while it is moving. This is especially true when transport in open double-decker buses.
  • When driving, do not disturb the driver or block the driver’s lines of sight.

§ 6 Smoking, alcohol and drugs

  • Smoking, including e-cigarettes, is strictly prohibited on board.
  • The enjoyment of alcoholic beverages or any kind of drugs is not permitted on the bus, unless there is a special, approved arrangement from the company.

§ 7 Disturbances and expulsion

  • A driver or other personnel who clearly have their work in the service of Hop On may deny boarding to persons who are visibly under the influence of drugs or who act to the detriment of others.
  • Passengers who annoy others or do not comply with the staff’s instructions can be expelled from the bus without a refund being required.

§ 8 Liability for damage

  • Damage caused by a passenger to the bus, seats, sound system or other equipment will be claimed for compensation according to normal Norwegian compensation rules.
Chapter II Luggage and equipment

§ 9 Hand baggage

  • Passengers may bring regular carry-on baggage or smaller bags that can be safely stored at the seat or in the designated space. Baggage must not block the aisle or emergency exits.

§ 10 Larger luggage, wheelchairs, prams and bicycles

  • Hop On’s buses are universally designed and have dedicated spaces for wheelchairs. Wheelchairs can have a maximum of 120 x 70 x 109 cm and a total weight of 300 kg including passengers.
  • Due to limited space on Hop On buses, it is generally not possible to bring large suitcases, bicycles or large prams, unless it has been clarified with the company in advance. Ordinary strollers must be secured.

§ 11 Live animals

  • As a rule, live animals cannot be taken on the hop on hop off buses, unless it is a service dog / companion dog or with other special consent from the company.

§ 12 Responsibility for luggage

  • The company is not responsible for lost or damaged hand luggage that the passenger supervises himself, unless there is gross negligence on the part of the staff.

§ 13 Complaints on luggage

  • Any claims for compensation for loss or damage must be addressed to the company without undue delay after the end of the trip.
Chapter III Liability, delays and personal data

§ 14 Delays and route deviations

  • Hop on hop off buses operate in a traffic situation with a high risk of delays because of queues, roadworks, events or traffic jams.
  • The company strives to inform about major deviations. Minor delays must be expected and do not entitle the company to a price reduction or compensation unless it is due to gross negligence on the part of the company.

§ 15 Personal injury

  • In the event of injury to a person, the Motor Liability Act applies.
Chapter IV Final provisions

§ 16 Complaints

  • Any complaints about the trip, the service or the information are addressed in writing to the company’s customer service within a reasonable time.

§ 17 Information about the terms and conditions

  • The Terms and Conditions are available on the Company’s website www.hopon.no and in the Company’s brochure materials.

§ 18 Validity

  • The company has its own additional terms and conditions for tickets purchased online. See hopon.no.
  • The terms and conditions are in accordance with current Norwegian consumer law.
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