Hop On AS takes data protection and privacy seriously. This is because we respect you as a passenger and value your confidence in us. Here you will find the privacy policies for our company..
Privacy policy for Hop On AS
The privacy policy applies to customers who travel with Hop On AS or use hopon.no or any app provided by Hop On AS. Here you can read about our data protection principles and your rights as a customer.
When you travel with us and use our services, the data controller is:
Hop On AS
Business registry number 923 364 242
Akeshusstranda 15
0150 Oslo
N-NORWAY
Our data protection principles
We process personal data lawfully, fairly and in a transparent manner.
We only collect personal data that are relevant for our customer’s travel and relationship with us.
We do not collect more personal data than necessary.
The personal data we collect are up-to-date and accurate.
The personal data we collect are erased when we no longer need them.
The personal data we collect are treated confidentially.
We never sell personal data to third parties.
Our customers have a right of access to personal data linked to their customer relationship. They can request a copy of them and can demand to erase them from our systems.
What are my rights?
Right of access and right to data portability
You have the right to know what personal information we process and how we process it. Right to restriction of processing. You have the right to request that the processing of your personal information be restricted, for example if you believe the processing does not comply with applicable laws and regulations, or that the information is wrong.
Right to object and to withdraw consent
You have the right to object to our processing of your information. You can demand that we stop processing personal information about you based on your legitimate interests unless our legitimate interests outweigh your interests with respect to the processing. For example, you can ask for a matter that is processed automatically in our customer systems to be processed manually.
How do we use your personal information?
Your personal information is mainly used to offer you bus tickets, provide you with good customer service, or when you apply for a refund or compensation. We also use your information to improve and personalize our services and marketing to ensure you have the best possible customer experience. Below you will find a list of our various processing activities and the information we may process during each activity:
Buying and changing tickets
When you buy a ticket from us, we are entering into an agreement with you. We need information about you and your tickets to fulfil our part of the agreement. We need access to your active tickets so we can help you find a ticket you have purchased online.
Here we can use information such as name, contact information, customer number, payment information, search and sales.
If you want to travel with us without providing personal information, you can do this by buying a single ticket from a driver, salesperson or from a ticket vending machine. In these circumstances we will not have any information about you as a passenger, but it also means that we cannot inform you in any way other than real time onboard our busses.
Managing your profile
We want to make it easy for you to manage your profile. To do this, we need to collect information about payment methods and favorite routes from your profile, and that means we need to know who you are, how you pay and what your favorite routes are. We need access to your active and expired tickets to make it easy for you to manage your tickets via your profile. This is necessary for us to fulfil our agreement with you about the use of your profile.
Here we can use information such as name, contact information, customer number, payment information, search, sales and travel history, and information about how you use our products and services.
Profiling
Hop On wants to personalize our services and information and make them more user-friendly. We want your customer experience to correspond to your personal preferences and needs. To do this, we use information about how you use our website and apps. We link this to other information we have received in connection with customer relationships to produce models that make it possible to communicate personalized content for you. Here we can use information such as name, contact information, customer number, payment information, search, sales and travel history, and information about how you use our products and services.
Hop On has a legitimate interest in using profiling to enable it to provide more relevant products and services.
You have the right to object to profiling. This will stop our profiling/personalization of your information and we will remove the personal information necessary for this processing.
Marketing
We use different forms of marketing to tell you about trips we think you may be interested in and to highlight the benefits of travelling with us. Such personalized marketing uses your profile information, search, sales and travel history, and information about how you use our products and services. We do this because we want to ensure you to get better and more relevant information from us.
Our marketing complies with the requirements of the Norwegian Marketing Control Act.
We will only send you such personalized marketing if you have consented to such marketing or in connection with a booking made with us.
You can withdraw your consent to marketing or manage your preferences at any time. Go to My Profile to manage your content or change your settings.
For this purpose, we can use information such as name, contact information, customer number, payment information, search, sales and travel history, and information about how you use our products and services.
Handling customer enquiries
We need to process your personal information in order to respond to enquiries made by you as a customer via social media, email, online form, letter, chat and telephone, such as orders, changes, complaints, feedback and refund claims. This is necessary for us to fulfil our agreement with you.
We process your personal information to automate the handling of your refund or compensation cases so we can answer you faster.
We also need to check what you have done on hopon.no and in any apps provided from us in order to be able to respond to enquiries about these services, for example as part of troubleshooting.
For this purpose we use information such as name, contact information, customer number, bank account number (for payments), payment information, case information, search, sales and travel history, and information about how you use our products and services.
Improvements and troubleshooting
We are constantly working to improve our solutions. This includes troubleshooting and error correction. If you contact us to report a bug or to suggest improvements, we may collect your contact information and information about how you use our products and services. This processing is necessary for us to fulfil our agreement with you
For this purpose, we use information such as name, contact information, customer number, payment information, search, sales and travel history, and information about how you use our products and services
Sending relevant travel information
We send out notifications via text message and email. You can choose the sorts of notifications you want to receive.
For this purpose, we use information such as name, contact information, customer number, sales and travel history, and information about how you use our products and services.
Additional services aimed at improving your customer experience.
To improve your customer experience, we have created services that we hope will make travelling with us easier and more comfortable. For example, we offer internet access on board our buses, send out emails about new products, offers on different locations and services related to our partners and much more.
For this purpose, we use information such as name, contact information, customer number, payment information, search, sales and travel history, and information about how you use our products and services.
Camera monitoring
Many of our buses are monitored by CCTV. The purpose of this monitoring is to protect life, health, and property as well as to prevent crime. Videos are automatically erased after 48 hours. Videos are only played back if there are concrete suspicions that a criminal offence has occurred or if the police ask for access. Buses fitted with CCTV have signs stating this.
Sharing personal information
We only share your personal information in the following cases:
With third parties when part of the booking includes services delivered by a third party.
With third-party suppliers who are performing tasks or work on behalf of, or pursuant to instructions from Hop On, and for the purposes specified in this privacy policy.
With public authorities upon request, for example when there are suspicions that a crime has been committed in connection with the use of our services.
We can also share aggregated data with our business partners and group companies to improve our services and analyze such data.
Storage of personal information
We do not store your personal information for longer than necessary. We will retain your profile information for as long as you have an active customer relationship with us. If you do not use your Hop On profile for three years, it will automatically be erased.
Purchase and travel history are normally erased after 410 days in line with data protection and information security standards for public transport. In some cases, we may retain information for longer where this is necessary to safeguard our interests in a complaint case or where we are required to do so by accounting and bookkeeping legislation.
How do we use cookies?
We use cookies (small information files) to provide you with a better user experience when you use hopon.no.
We use cookies on our website. Cookies are small text files created by a website that are stored on your computer, pad or phone for a single session, a longer period, or permanently.
We want our website to be informative, personal, and as user friendly as possible; cookies help us achieve these objectives. Our cookies do not affect the prices that are displayed on our website. However, prices may change rapidly. You may opt to accept or decline the use of cookies
Help & contact Enquiries
Wondering what personal information we collect about you as a customer, or want us to erase something about you? Log in to My Account.For enquiries about our processing of personal information, please contact Customer Service.
If you are not satisfied with our processing of personal information, please contact our data protection department. The data protection department’s tasks is to ensure we comply with the Norwegian Personal Data Act.
You also have the right to complain about our processing of personal information to the Norwegian Data Protection Authority.
Read more on the Norwegian Data Protection Authority’s website or send an email to postkasse@datatilsynet.no
You can also contact us at:
Hop On AS
Business registry number 923 364 242
Akershusstranda 15
0150 Oslo
N-NORWAY
Help us improve
Is anything on this site unclear or wrong? If so, we would appreciate your feedback.
Updates
Our privacy policy is updated from time to time as we develop new products and services. If we make significant changes to our privacy policy, we will inform you about this through email or other means of communication if you have an active profile registere