Refund

This is an excerpt from Terms and conditions. Read complete Terms and conditions here.

Refunds

You do not have the right to cancel an order or ask for an exchange or refund once your order has been confirmed by us. If a discretionary refund is agreed by Hop On’s management (which will take place only in exceptional circumstances), then the amount refunded will be subject to an administration fee of 15% of the order value and will only be refunded after the expiry date of the tickets purchased.
However, you do have the statutory right to a refund if we have not performed the services with reasonable care and skill, or the services do not correspond with the information we have given you about them. If this is the case, then we will not charge you an administration fee.

Complaints

Should you have any reason to complain, kindly note this needs to be done within 30 days of the date of the tour. Any complaints must be accompanied by your Hop On tour ticket.